Terms & Conditions


1. These Terms and Conditions regulate the relationships, rights and responsibilities between VSystem Ltd. as the owner of the Internet site https://vsystem.bg, hereinafter referred to as the SUPPLIER and the customers, hereinafter referred to as USERS.

2. The use of the services of vsystem.bg under any form thereof means that the USER agrees and agrees to strictly observe the present conditions. If you do not agree with them, please do not use the services of vsystem.bg.


3. Information under the Electronic Commerce Act and the Consumer Protection Act:

A. Name of the SUPPLIER: VSystem Ltd.

B. Address of management and operation: 30, Mila Rodina Str., 1408 Sofia, Bulgaria

C. Address for consumer complaints: 30, Mila Rodina Str., 1408 Sofia, Bulgaria

D. Correspondence data: 30, Mila Rodina Str., 1408 Sofia, Bulgaria, Phone numbers: +359 886 174 162; +359 2 958 67 88

E. Bulstat: 130650948

F. VAT Number: BG130650948

G. Supervisory authorities:

(1) Personal Data Protection Commission
Address: 2, "Prof. Tsvetan Lazarov" Str., Sofia
Phone number: +359 2 940 20 46
fax: +359 2 940 36 40
Email: kzld@government.bg, kzld@cpdp.bg
Website: www.cpdp.bg

(2) Consumer Protection Commission
Address: 3rd floor, 4th and 6th floor, 4A Slaveikov Square, Sofia
Phone number: +359 2 980 25 24
fax: +359 2 940 36 40
Hotline: +359 700 111 22
Website: www.kzp.bg


4. This document contains the General Terms and Conditions under which the SUPPLIER provides services to the USERS via the internet store vsystem.bg. These conditions bind all users. By accessing this site and the materials and information contained therein, you, as a USER, agree that you have read, understood, and have consented to the present Terms and Conditions of the site vsystem.bg.

5. All content on the vsystem.bg website, including design, layout, graphic rendering, layout, text, images and multimedia content, is protected by the Copyright and Related Rights Act. USER has the right to upload or print separate parts of the vsystem.bg website only on the condition that it does not remove the copyright and ownership notices on the page. Loading or copying parts of the vsystem.bg website does not give the USER any ownership of any program or material. The USER may not reproduce in whole or in part, electronically or otherwise transmit, link or use for any public or commercial purpose this Website without the prior written consent of the SUPPLIER or his / her legal representative. USER has the right to use information from this site solely for its own purposes and for non-commercial purposes.

6. Identifying the USER in order to reproduce his statement, both for the acceptance of the Terms and Conditions and for the order made, is done through the log files stored on the vsystem.bg server. More information about the collected personal information and its storage is described on the Privacy Policy page.

7. The products on the vsystem.bg website do not represent a legally binding offer but are rather a demonstration online catalog describing the SUPPLIER's product line.

8. After you click on the "Confirm Order" button, USERS agree to purchase the goods in the Consumer Basket. This action has a legally binding force. The USER receives confirmation of the order and upon receipt of this confirmation the contract is deemed to have been concluded.

9. The SUPPLIER reserves the right to refuse delivery of the order if the goods are not available. In the absence of stock availability of the goods requested, within the working week, the SUPPLIER informs the USER of its depletion by sending a message to the email address specified by the USER or the designated telephone number. In the event that a transfer is made to the SUPPLIER's account, the USER may choose between refund, cancellation of the order or replacement order.

10. The SUPPLIER provides the USER with an interface for searching and selecting goods and services and undertakes to assist the USER in the event of problems in the interface leading to the impossibility to carry out the selection of goods. The SUPPLIER is not responsible for failing to carry out the selection of goods due to reasons related to the settings of the USER's web browser or its operating system (for example, prohibiting scripting, disabling cookies, etc.). In such cases, assistance may be refused. In the event of technical problems arising from vsystem.bg, which impede the normal selection of products, the SUPPLIER undertakes to take the necessary measures to eliminate them as soon as possible and to accept the order of goods by the USER in a different way and for your account.

11. The contract language is Bulgarian or English, and payments will be made in Bulgarian levs with VAT included.


12. The procedures for placing orders, the payment of goods / services and their delivery to the USER are described on the Order, Payment and Delivery page.

13. The execution of each order begins after a telephone contact with the USER and confirmation on his part.

14. The SUPPLIER is not responsible for delay if the delay is due to a courier or other supplier.

15. (1) All goods sent by vsystem.bg through courier services are insured. Upon acceptance of delivery, the goods should be carefully inspected by the USER or an authorized person. Any damage, hits and other damages should be certified by a protocol at the courier service and reported immediately to the SUPPLIER. In the cases when the SUPPLIER is given in writing a specific delivery date and time, the statement is binding. In case of incorrect or wrong address, contact person and telephone number when submitting the request, the SUPPLIER is not bound by any obligation to perform the order.

15. (2) Upon delivery of the goods, the USER or a third party signs a transcript. A third party is considered to be any person who is not the owner of the application but accepts the delivery of the goods and is at the address specified by the USER.

16. Upon refusal to receive the goods, except for the cases described below, the refusal shall be considered unfounded and the USER shall be liable for payment of the cost of delivery and return of the goods. In the event that the USER is not found within the delivery period at the specified address or if there is no access and conditions for the delivery of the goods within this period, the SUPPLIER shall be relieved of his obligation to deliver the goods ordered for purchase.

17. When the goods delivered apparently do not correspond to the goods ordered for purchase by the USER and this can be ascertained through its ordinary inspection, the USER may require that the goods delivered be replaced by a corresponding purchase request made within 24 hours of receipt her.


18. Except for goods not subject to warranty service, the SUPPLIER is required to issue at each sale a document certifying the right of warranty service (warranty card) describing the warranty period of each of the products ordered, as well as the conditions to be met in order for the service to be delivered. The USER is obliged to keep the warranty card and to provide it whenever he claims a warranty event accompanied by the payment document issued by the SUPPLIER (cash receipt, invoice, acceptance and delivery protocol).

19. If the warranty card indicates contacts for servicing by other companies other than VSystem Ltd., then the USER addresses them directly. In this case, the rules of the relevant service network apply. In all other cases, the warranty service is performed at the address of the service center of VSystem Ltd., indicated on the warranty card.

A detailed description of the warranty terms is described on the Warranty Terms and Service page.


20. All prices listed in the online store vsystem.bg are for one product with VAT included and can be changed at any time without notice.

21. (1) The prices listed on the site vsystem.bg do not include the cost of processing cash on delivery, as well as the cost of transporting the product to the USER (if such costs will be incurred). These costs become clear in the process of ordering by the USER. Before finalizing the order, the USER can see the final amount due, as well as any cost separately. In the event that the goods are dispatched outside the territory of the Republic of Bulgaria, the USER shall pay all customs, export-related charges.

21. (2) The price of the products does not include any fees and commissions associated with making electronic payments through external systems.

22. The SUPPLIER has the right to refuse to execute a product order in case the announced price does not match the actual one for any reason. In such cases, the SUPPLIER undertakes to notify the USER of the non-compliance, but does not owe compensation to the USER.

23. If any of the products are in promotion, promotional and catalog prices are displayed at the same time so that the USER can be informed about the discount.

24. For each order, the SUPPLIER issues the necessary documents certifying the purchase (invoices, receipts, receipts, warranty cards) according to the requirements of the Bulgarian legislation. Costs related to eventual correction of information on these documents are at the expense of the country whose fault the fault has been committed.


25. (1) According to Article 55 of the Consumer Protection Act, the goods received by the USER may be returned within 14 days of receipt, without any express grounds for doing so, if it has not been used and its commercial appearance has not been violated. An exception is made for goods carried on electronic media (software disks, for example) - they are not subject to such a return.

25. (2) The USER is responsible for reducing the value of the goods as a result of testing them other than what is necessary to establish their nature, characteristics and good functioning. In the event that a returned goods are damaged, the SUPPLIER has the right to refuse the return or offer the USER a lower price than the USER has paid to receive it. The difference in price is not an exact percentage and is determined by SUPPLIER according to the commercial type in which the goods are returned.

25. (3) The USER agrees that he can not use the product he has received before deciding to give up the purchase. The right of withdrawal exists to allow the USER to view the product in the same way as in a shop and not to use it for free for 14 days.

25. (4) In order to exercise its right of withdrawal, the USER must unambiguously inform the SUPPLIER of his decision to renounce the purchase. The USER may do so by sending to the SUPPLIER the "Form to exercise the right of withdrawal from the purchase contract" (Attachment 1 to these Terms and Conditions) by post or by e-mail.

25. (5) In case the goods have been paid in advance by the USER and the SUPPLIER has no remarks upon receipt thereof, the SUPPLIER shall be obliged to refund to the USER the value of the goods paid within 14 calendar days from the moment the USER has declared his refusal but may delay the refund if he has not received the goods or proof that the goods have been shipped to him.

25. (6) In the exercise of the right of withdrawal, the cost of returning the delivered goods shall be for the account of the USER on the grounds of Art. 55, para. 2 of the Consumer Protection Act. The SUPPLIER has no obligation to reimburse the additional costs of the initial delivery of the goods if the USER has explicitly chosen a delivery method other than the cheapest standard delivery offered by the SUPPLIER.

26. USER has the right to refuse to accept delivered goods in any of the following cases without due compensation:

a) if there is a difference in the price of the goods compared to the one agreed at the time the order is submitted;
b) if, at the time of delivery, it establishes obvious defects in the goods or their packaging and proves this with a damaged goods report signed by the courier;
c) if the goods supplied do not conform to the goods ordered by them.

Outside of these cases, in the case of goods delivered and refusal to receive it, the USER pays the cost of transporting the goods to the selected USER's address and back to the SUPPLIER's office.


27. USER has the right to view the content of the site vsystem.bg and to order, pay and receive goods and services provided by VSystem Ltd. via this site.

28. USER has the right to view information about previously made orders (provided that he is registered as a user of the site), as well as to edit all personal data provided by him / her. Any changes to the site and its use contrary to these Terms and Conditions by the USER is forbidden. Any intentional action by the USER aimed at impeding the normal functioning of the site is punishable.

29. The USER bears full responsibility for the protection of his / her data for access to the site vsystem.bg, as well as for all actions performed by him or by a third party using his / her email and password. The USER is obliged to immediately notify the SUPPLIER of any case of unauthorized access by using his or her data access to the site vsystem.bg and whenever there is a danger of such use.

30. The USER is obliged to pay the price of his / her order according to the payment method chosen by him / her.

31. Each USER of the website vsystem.bg undertakes to use the services:

a) not to violate and respect the fundamental rights and freedoms of citizens and human rights in accordance with the Constitution and the laws of the Republic of Bulgaria and the recognized international instruments;
b) not prejudice the reputation of others and not call for a violent change in the constitutionally established order, committing a crime, violence against the person, or raging racial, national, ethnic or religious enmity;
c) not to violate any foreign property or non-material, absolute or relative rights and interests, such as property rights, intellectual property rights, etc .;
d) to observe the Bulgarian legislation, the applicable foreign laws, the rules of morality and good morals and the Internet ethics in the use of the services provided by VSystem Ltd.;
e) to notify the SUPPLIER without delay of any case of an infringement committed or discovered in the use of the services provided;
f) not load, transmit, transmit, distribute or otherwise use and disclose to third parties software, computer programs, files, applications or other materials containing computer viruses, unauthorized remote control systems ("computer codes") or materials intended to interrupt, hinder, disturb or restrict the normal functioning of computer hardware or software or telecommunication facilities or aiming at unauthorized intrusion or access abroad estrane resources or software;
g) not to commit malicious acts;
h) indemnify the SUPPLIER and all third parties for all damages and lost profits, including any costs and fees paid for lawyers' claims arising from claims made and / or paid to third parties in connection with Internet sites, hyperlinks, materials or information that the USER has used, located on the server, posted, distributed, made available to third parties or made accessible through vsystem.bg in violation of the law, these Terms and Conditions, good morals or the Internet ethics;

32. The USER is obliged to specify a correct and valid email address, telephone number and delivery address, pay the price of the goods, pay the cost of the delivery when it is not free of charge and provide access and opportunity to receive the goods. In the event that the delivery is free of charge, it shall be deemed to be gratuitous.


33. The SUPPLIER has no obligation and the objective ability to control the way consumers use the services provided.

34. The SUPPLIER has the right, but not the obligation to retain materials and information located on the server of vsystem.bg.

35. THE SUPPLIER is entitled at any time, without notice to the USER, when the latter uses the services in breach of these terms and at the discretion of the SUPPLIER to terminate, suspend or change the services provided in connection with the use of the site. The SUPPLIER shall not be liable to any third party for any damages and loss of benefits incurred as a result of the termination, suspension, alteration or limitation of services, deletion, modification, loss, inaccuracy, inaccuracy or incompleteness of messages, materials or information transferred , recorded or made available through vsystem.bg.

36. The SUPPLIER, after receiving the payment, undertakes to transfer to the USER the ownership of the goods ordered for purchase, to deliver on time the goods ordered for purchase, to check for the technical condition of each item before it is sent (if this is possible without to break the integrity of the package).

37. The SUPPLIER is not liable for any damages to the software, hardware or telecommunication equipment, as well as for loss of data resulting from materials or resources searched, loaded or used in any way through the services provided. The advice, advice or assistance provided by the SUPPLIER's specialists and employees in connection with the use of the services by USERS does not give rise to any liability or liability for the USERS. The Company is not responsible for the product information specified by the manufacturer inaccurately.

38. THE SUPPLIER has the right to collect and use information pertaining to its USERS, whether registered on vsystem.bg.

39. The information under the previous article may be used by the SUPPLIER, except in the event of explicit dissent of the USER sent through the contact form. The SUPPLIER collects and uses the information to improve the services offered. All purposes for which the SUPPLIER will use the information will be in accordance with the Bulgarian legislation, applicable international acts and good manners.

40. The SUPPLIER shall not be liable for any failure to perform its obligations under this Agreement in circumstances that the SUPPLIER has not foreseen and was not obliged to foresee - including casualty events, natural disasters, problems in the global Internet network and in providing of services beyond the SUPPLIER's control.

41. The SUPPLIER has the right to install cookies on their computers. Cookies are text files that are stored on the SUPPLIER's website on the USER's hard drive and allow for the recovery of USER's information by identifying and allowing tracking of its actions, the websites it visits, the hyperlinks it uses, the information, which uses and records others.
Detailed information about the cookies used is posted on the Cookie Policy page.


42. (1) The SUPPLIER guarantees to its USERS the confidentiality of the provided information and personal data. The latter will not be used, communicated or brought to the attention of third parties except in the circumstances and under the conditions set forth in these General Terms and Conditions. The SUPPLIER protects the USER's personal information that has become known to him when he completes the electronic form for making a purchase request and this obligation is dropped if the USER has provided false data. Subject to applicable law and clauses of these Terms and Conditions, the SUPPLIER may use the USER's personal data solely for the purposes of the contract. Any other purposes for which the data is used will be in accordance with Bulgarian legislation, applicable international instruments, Internet ethics, moral rules and good morals.

42. (2) THE SUPPLIER undertakes not to disclose any personal data about the USER to third parties - state authorities, commercial companies, natural persons, etc., except in the cases when he has received the explicit written consent of the USER or the information is requested by state authorities or officials, existing legislation is entitled to request and collect such information. The SUPPLIER is obliged to provide the information under the law.
The SUPPLIER publishes its Privacy Policy on the Privacy Policy page.


43. Some of the information on this site may be included, product or company names, images, texts, signs and symbols are registered trademarks, respectively owned by outside companies and individuals. In such cases, they fall under the protection of the Copyright and Related Rights Act.


44. (1) The SUPPLIER provides information about the features of the products and / or images / animations / videos presented in the online store vsystem.bg but is not responsible for its credibility, completeness and timeliness. In case the technical parameters of a product are changed, the SUPPLIER will update the data, but does not commit to any deadlines and is not responsible for delaying this procedure.

44. (2) The SUPPLIER is not liable for any damages or lost benefits caused to the USER and related to the use of product parameter information specified in the online store vsystem.bg.


45. For each order made through this site, only one voucher code or discount coupon may be used. If the value of the products is lower than the value of the voucher or coupon, the balance is not paid, but if higher than its value, the surplus is overpaid. No cash, check or credit can be received against the value of the voucher or coupon, and it does not materialize any other rights and is not a security.


46. (1) The company VSystem Ltd. maintains and owns the ownership of the site vsystem.bg from the territory and according to the legal regulations of the Republic of Bulgaria.

46. (2) According to the requirements of the Electronic Commerce Act (Article 4), VSystem Ltd. provides information about the company, published at the beginning of the present Terms and Conditions and on the contact page.


47. (1) These Terms and Conditions may be changed by VSystem Ltd, for which the SUPPLIER will properly inform all registered USERS.

47. (2) The SUPPLIER and the USER agree that any addition and amendment of these Terms and Conditions will have effect vis-à-vis the USER in one of the following cases:

a) Following the explicit notification of the USER by the SUPPLIER and if the USER does not declare in the 14-day deadline that he rejects them.
b) After their publication by the SUPPLIER of the site vsystem.bg and if the USER does not declare them within 14 days of their publication.
c) By explicitly accepting the Terms and Conditions by the USER through his / her profile vsystem.bg or upon purchase.

47. (3) The USER agrees that all statements by the SUPPLIER regarding the amendment of these Terms and Conditions will be sent to the email address indicated by the USER at the time of registration. USER agrees that emails sent under the terms of this Article need not be signed with an electronic signature to act on it.

48. The SUPPLIER publishes these terms and conditions at https://vsystem.bg/en/terms-conditions together with any amendments and additions thereto.


49. (1) The USER and the SUPPLIER undertake to protect each other's rights and legitimate interests, as well as to protect the trade secrets that have become known to them in the course of the performance of the contract and these general conditions.

49. (2) The USER and the SUPPLIER undertake not to make public or oral correspondence between them during and after the expiry of the contract period. Publishing of correspondence in print and electronic media, Internet forums, personal or public websites, etc. may be considered public domain.

50. In the event of a conflict between these general terms and arrangements in a special agreement between the SUPPLIER and the USER, the clauses of the special contract shall prevail.

51. Any invalidity of any provision of these General Terms and Conditions will not invalidate the entire contract.

52. All disputes between the parties are resolved in a spirit of understanding and goodwill. In the event that consent is not reached, any unresolved disputes, including disputes arising out of or relating to its interpretation, invalidity, performance or termination, as well as disputes concerning the filling of gaps in the contract or its adaptation to newly emerging circumstances, shall be resolved by the competent the court of registration of the SUPPLIER, in accordance with the legislation of the Republic of Bulgaria.

53. These General Terms and Conditions shall enter into force for all USERS on May 21, 2019.


54. (1) "USER" means anyone who has loaded the vsystem.bg page on their computer or an electronic device.

54. (2) "Order" means the selected goods and all other attributes related to the method of delivery and payment of the goods by the USER.

55. The internet shop vsystem.bg is the property of the SUPPLIER.


Attachment 1

Form to exercise the right of withdrawal from the purchase contract
(Please fill in and submit this form only if you wish to cancel the purchase

To: VSystem Ltd.
30, Mila Rodina Str., 1408 Sofia, Bulgaria

I hereby inform you that I am giving up my purchase contract for the following goods:

Date of notification:
Order number:
Date of order:
User Name:
User Address:
User's signature (in case this form is sent in hard copy):